Contact Us

This is the page to use if you want to contact the Betting Not On Gamstop team about something on billysbeachhut.co.uk: a correction, an out-of-date offer, a question about how we review betting sites, or general feedback. It also explains what we can't help with, so you don't lose time waiting on the wrong inbox.

We are an independent information site. We don't run any bookmaker, hold your account or handle your money. That shapes what we can do for you, and it is covered below.

What we can help with

• Corrections: if a bonus figure, payment method, rule or other fact on a page looks wrong or has changed.
• Offer updates: if the terms you see on a bookmaker's own site differ from what we show. Advertised offers change often, so tell us what you saw and when.
• Method questions: how we research bookmakers and why a site is ranked where it is.
• Feedback: topics you would like explained, such as wagering requirements, free bet conditions or withdrawal checks.
• Commercial or press enquiries: please say so clearly in your message.

What we can't help with

We can't see or change any betting account, release a withdrawal, reverse a bonus decision or settle a dispute with a bookmaker. Please don't send passwords, card numbers or identity documents to us. We will never need them.

Problem with a bookmaker? Start here instead

If you have a complaint about a betting site, the order below usually works best.

1. Contact the bookmaker's customer support and keep a copy of the chat or email.
2. Use its formal complaints procedure if support doesn't resolve the issue. Check the site's terms for the stated timescales.
3. If it holds a licence, check which licensing body it names and whether that body offers a dispute route. Not every overseas licence provides one that works for UK customers.
4. Keep screenshots of the bonus terms, your balance and any messages about verification or withdrawals.

We can't promise any outcome, and we can't act on your behalf. Read our Terms and Conditions for how we use the site and what our content does and doesn't cover.

If gambling is causing you harm

If betting is affecting your finances, mood or relationships, please stop and talk to someone. GamCare runs the National Gambling Helpline on 0808 8020 133, and its website offers chat support. You can also use GAMSTOP to self-exclude from UK-licensed sites, and set deposit and loss limits or use blocking software. Our Responsible Gambling page explains these tools in more detail.

Betting should never be treated as income or as a way out of money problems. Only adults aged 18 or over should use betting sites.

How to write to us so we can act quickly

• Say which page you are referring to.
• Quote the line or figure in question, and the date you saw it.
• Tell us what you expected and what you found.
• Include a link or screenshot of the bookmaker's own terms if you have one.

We aim to read every message, but we can't promise a reply to each one or a set response time. Where a correction is needed, we check it against the bookmaker's published terms and update the page. Pages show an updated date at the top.

How we stay independent

We may earn commission if you join a bookmaker through links on this site. That doesn't decide rankings, and a message from an operator can't buy a better position or change a review. Corrections are made on evidence, whoever raises them. Our research draws on published terms and official sources. We don't claim to have placed bets or made withdrawals ourselves.

To learn more about who we are, visit About Us. If you are looking for casino-style options, see our non GamStop casinos guide.

Before you get in touch

The answer may already be on the site. Bonus conditions, payment checks and withdrawal rules are explained across our reviews, and the bookmaker's own terms always take priority over our summary. If you still need us, send a clear message and we will look into it.